As I've suggested before, I love my Polar running computer. I love analyzing and meditating on the mathematics of running: pace, distance, heart rate. Though an artist at heart, I can't help but be fascinated by the science of improvement & accomplishment...plus I manipulate the mechanics of math as a way to distract myself during the challenge of the last few miles. I never said I was cool.
The watch has played an integral part in me going from a Nervous Inexperienced Neophyte to a Confident Apprentice Spouting Off Random Running Statistics. On my early morning Running Checklist, my Polar running computer is number two (shoes being first). I could go on and on about how and why I like it...
But I'm going to use this post to lament that the Polar company neglected to allocate enough resources to customer service. That's the only explanation I can come up with on why, when I was forced to send it to New York in order to change a battery**, it took them nearly two weeks to acknowledge that they had even received my package. USPS told me it arrived 3 days after I sent it and who signed for it.
And after e-chatting with their Online Help , I learned that I'm apparently utterly ancient because I can't type out a real time conversation when I'm upset, but I didn't find out anything about my repair status.
Nearly two weeks after inquiring, I received a form e-letter promising to look into my case. I'm still waiting and wondering. I'm still trying to find out anything! Will I get it back for the next big race in 2 weeks? I wonder what it will cost (They insisted on authorizing a $75 charge and say that it will cost less than that, but there is no clear pricing). And how can they strong arm me into mailing it off 10 states away for a simple repair?
I love what my Polar watch has done for my running, but I could do without the run around.
**I'm insanely furious about there only being a handful of "authorized dealers" to change a friggin' battery, but that's beside the point.